Custodian of records —means the person who has custody and control of the books, records, documents, or physical evidence and maintains them in the ordinary course of business. Therefore, you, the provider, are the sole custodian of records, and you decide what and when to release your patients' highly confidential information.

You're always in control of your medical records department. Our HIPAA certified virtual medical assistants never act as your custodian of records, deponent, or witness representing your practice.

We serve as an extension of your staff, integrating seamlessly into your workflow to support every step of the entire request process, allowing you to stay focused on what matters most —delivering exceptional patient care.

Our virtual release of information services enables medical providers to expedite, track, audit, and securely deliver protected health information while also ensuring reimbursement for their valuable time spent complying with third-party records requests.

We manage the invoicing and collection of all billable requests, and payments for records are payable to your medical practice, directly by the requesting party. Your dedicated virtual request support team will ensure that maximum revenue is derived from the release of the health information in your control.